This section covers the monitoring services, support channels, and service level agreements available to you as a Lobster Cloud customer.
All Lobster Cloud systems are monitored 24/7 through automated monitoring tools. When faults are detected, the system first attempts automated resolution. If automatic recovery is not possible, the incident is escalated to the Lobster Cloud Operations team for manual intervention, either during business hours (Standard) or around the clock (Premium).
You do not need to actively monitor your systems. Lobster takes a proactive approach to fault detection and resolution.
Page | Description |
|---|---|
The monitoring service included with every Lobster Cloud subscription is 24/7 automated monitoring with manual response during business hours. | |
The optional premium service with round-the-clock on-call response, less than one hour response time, and access to a dedicated emergency hotline. | |
How to contact Lobster support, the ticket system, SLA response and resolution times, and what information to include in your tickets. | |
Real-time information about Lobster Cloud infrastructure health, planned maintenance, and current incidents. |