The Lobster Cloud Monitoring Response Standard service is included with every Lobster Cloud subscription at no additional cost. It provides 24/7 automated system monitoring with manual incident response during business hours.
What is Included
Feature | Details |
|---|---|
24/7 automated monitoring | Your system is continuously monitored by the Lobster Cloud monitoring infrastructure. |
Automatic fault detection | The monitoring system checks the status of your Lobster service every 10 minutes. |
Automatic fault resolution | Common issues such as service failures and out-of-memory errors are resolved automatically without manual intervention. |
Customer notification | You receive a notification for every alert. You are informed when an incident is detected and again when it has been resolved. |
Manual response | During business hours (Monday to Friday, 08:00 to 17:00 CET). |
Automated processes
The monitoring system automatically detects and resolves the following issues around the clock, regardless of whether you have the Lobster Cloud Monitoring Response Standard or Lobster 24/7 Data Cloud Monitoring Response Premium service:
Issue | Automatic response |
|---|---|
Lobster service failure (service down or crashed) | Automatic service restart. |
Out-of-memory error | Automatic service restart. |
Profile throttling | Extends profile runtimes. If a system crash is detected, the system will restart automatically |
Crash recovery | Automatic service restart. |
These automated processes resolve approximately 90% of all potential issues without requiring manual intervention. In most cases, the issue is detected and resolved before you notice it.
Monitored incidents
The monitoring system continuously watches for the following conditions:
Incident Type | Response |
|---|---|
Lobster software failure | Automatic restart, then escalation if restart fails. |
Database server unavailability | Alert, escalation, and customer notification. |
Lobster VM unavailability | Alert, escalation, and customer notification. |
VM hard disk issues | Alert, escalation, and customer notification. |
Database storage problems | Alert, escalation, and customer notification. |
Service hours for manual response
Day | Manual incident handling |
|---|---|
Monday to Friday | 08:00 to 17:00 CET |
Saturday and Sunday | No manual handling |
Public holidays (Germany) | No manual handling |
Incidents that occur outside service hours and cannot be resolved automatically are addressed by a cloud engineer starting at 08:00 CET on the next service day.
Detection delay
The monitoring system operates with a 5 to 10 minute delay. This short delay is intentional to ensure that genuine incidents are identified and to avoid false alarms caused by brief, transient fluctuations.
What you need to do
Nothing. The monitoring system runs automatically. You do not need to actively check your system or report infrastructure issues. Lobster acts proactively, and you receive a notification for every alert, both when an incident is detected and when it has been resolved.
If you observe an issue that has not been automatically detected (for example, a performance degradation rather than a complete outage), you can report it by submitting a ticket to support@lobster.de.
Upgrading to Lobster 24/7 Data Cloud Monitoring Response Premium
If your business requires manual incident response outside of business hours, you can upgrade to the Lobster 24/7 Data Cloud Monitoring Response Premium service. See the Premium Monitoring page for details.