The Lobster Cloud Monitoring Response Standard service is included with every Lobster Cloud subscription at no additional cost. It provides 24/7 automated system monitoring with manual incident response during business hours.
What is Included
Feature | Details |
|---|---|
24/7 automated monitoring | Your system is continuously monitored by the Lobster Cloud monitoring infrastructure. |
Automatic fault detection | The monitoring system checks the status of your Lobster service every 10 minutes. |
Automatic fault resolution | Common issues such as service failures and out-of-memory errors are resolved automatically without manual intervention. |
Customer notification | You receive a notification for every alert. You are informed when an incident is detected and again when it has been resolved. |
Manual response | During business hours (Monday to Friday, 08:00 to 17:00 CET). |
Automated processes
The monitoring system automatically detects and resolves the following issues around the clock, regardless of whether you have the Lobster Cloud Monitoring Response Standard or Lobster 24/7 Data Cloud Monitoring Response Premium service:
Issue | Automatic response |
|---|---|
Lobster service failure (service down or crashed) | Automatic service restart. |
Out-of-memory error | Automatic service restart. |
Profile throttling | Extends profile runtimes. If a system crash is detected, the system will restart automatically |
Crash recovery | Automatic service restart. |
These automated processes resolve approximately 90% of all potential issues without requiring manual intervention. In most cases, the issue is detected and resolved before you notice it.
Monitored incidents
The monitoring system continuously watches for the following conditions:
Incident Type | Response |
|---|---|
Lobster software failure | Automatic restart, then escalation if restart fails. |
Database server unavailability | Alert, escalation, and customer notification. |
Lobster VM unavailability | Alert, escalation, and customer notification. |
VM hard disk issues | Alert, escalation, and customer notification. |
Database storage problems | Alert, escalation, and customer notification. |
Service hours for manual response
Day | Manual incident handling |
|---|---|
Monday to Friday | 08:00 to 17:00 CET |
Saturday and Sunday | No manual handling |
Public holidays (Germany) | No manual handling |
Incidents that occur outside service hours and cannot be resolved automatically are addressed by a cloud engineer starting at 08:00 CET on the next service day.
Detection delay
The monitoring system operates with a 5 to 10 minute delay. This short delay is intentional to ensure that genuine incidents are identified and to avoid false alarms caused by brief, transient fluctuations.
What you need to do
Nothing. The monitoring system runs automatically. You do not need to actively check your system or report infrastructure issues. Lobster acts proactively, and you receive a notification for every alert, both when an incident is detected and when it has been resolved.
If you observe an issue that has not been automatically detected (for example, a performance degradation rather than a complete outage), you can report it by submitting a ticket to support@lobster.de.
Notification Recipients
Notifications from our monitoring and incident management system are delivered via our ticketing system to the email addresses you provide. Each alert is tracked as a ticket, giving you transparent documentation of both detection and resolution.
Providing Recipient Addresses
Please share the intended recipients with us as part of the onboarding process. The configured addresses apply uniformly across all environments.
We recommend using a distribution list or shared mailbox (e.g. lobster-monitoring@yourcompany.com) in addition to or instead of individual mailboxes. This ensures that notifications are reliably handled even during absences or personnel changes.
Keeping Addresses Up to Date (Customer Obligation)
Maintaining accurate recipient addresses is part of your cooperation obligations. Please inform us promptly of any changes, for example following staff changes, reorganisations, or adjustments to your email infrastructure.
Submit changes via a ticket to support@lobster.de, specifying which addresses should be added, removed, or replaced.
Undeliverable Notifications
Notifications sent to invalid or no longer reachable addresses cannot be redelivered. If the addresses on file are not current, Lobster cannot guarantee that you will be informed of incidents in your environment.
Upgrading to Lobster 24/7 Data Cloud Monitoring Response Premium
If your business requires manual incident response outside of business hours, you can upgrade to the Lobster 24/7 Data Cloud Monitoring Response Premium service. See the Lobster 24/7 Data Cloud Monitoring Response Premium page for details.