Lobster provides two public status pages where you can check the current state of the Lobster Cloud and Lobster Services at any time. Both pages are available without login and provide real-time information about availability, scheduled maintenance, and active incidents.
Overview of Status Pages
Status Page | URL | Content |
|---|---|---|
General Lobster Cloud Status | Transparent real-time information about the cloud infrastructure: current status, incidents, and notifications about scheduled maintenance work. | |
Lobster Services Status | Real-time updates on the availability and operational status of Pathfinder, Lobster Bridge, Lobster API, and Lobster Cloud License Server. |
Important for Lobster Cloud customers
We strongly recommend that all Lobster Cloud customers subscribe to the General Lobster Cloud Status page. Each month, this page publishes the upcoming cloud maintenance windows as well as the specific work planned for each window. You need this information to plan your own operations and those of your users in good time.
The Lobster Services Status page complements the Cloud Status page and should be subscribed to in addition, so that you stay informed about the availability of individual services.
What the Status Pages Show
Information | Description |
|---|---|
Current system status | Real-time health status of the Lobster Cloud infrastructure and the Lobster Services. |
Scheduled maintenance | Upcoming planned maintenance windows, including OS updates, software patches, and database maintenance. Published on the General Lobster Cloud Status page. |
Active incidents | Current infrastructure and service incidents, their severity, and estimated resolution time. |
Incident history | Past incidents with resolution details. |
Notifications for Maintenance and Incidents
The status pages are the central channel for all communications regarding Lobster Cloud and Lobster Services. All maintenance notifications as well as incident and outage reports are published there.
Subscribing to the Status Pages
To avoid missing any notification, you can subscribe to the status pages. You will then automatically receive every new or updated notification directly. Both status pages are subscribed to separately.
Step 1: General Lobster Cloud Status (strongly recommended)
Click Subscribe and select your preferred channel
Confirm your subscription
Step 2: Lobster Services Status (additionally recommended)
Click Subscribe and select your preferred channel
Confirm your subscription
Recommendation
Use a functional or distribution email address of your operations or IT team for the subscription. This ensures that notifications still reach the right people during vacations or staff changes.
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Maintenance Notifications in the Lobster Software
In addition to the status pages, all cloud customers receive maintenance notifications directly inside their Lobster software. This channel is available for all cloud products:
Lobster Data Platform (LDP)
Lobster_data
Lobster_pro
Every logged-in user sees the notification immediately on the affected system, without having to look it up separately.
Notifications are separated by system type:
System Type | Displayed Maintenance Notifications |
|---|---|
Test and DEV systems | Maintenance windows for test and DEV environments only. |
Production systems | Maintenance windows for production environments only. |
This way, your users only see the notifications that are relevant to the system they are currently working on.
When to Check the Status Pages
Scenario | Recommendation |
|---|---|
You observe unexpected behavior on your system. | Check both status pages first to determine whether a known incident or ongoing maintenance applies. |
An individual service (e.g., Pathfinder, Bridge, API, License Server) is not responding as expected. | Check the Lobster Services Status page. |
Your entire environment is unreachable. | Check the General Lobster Cloud Status page. |
Before submitting a support ticket. | If the issue relates to a known incident, Lobster is already working on it. You do not need to submit a separate ticket. |
For planning around maintenance windows. | Review upcoming maintenance windows to plan your own activities accordingly. |
Status Pages vs. Support Ticket
The status pages provide general information about the state of the infrastructure and services. They do not replace the support ticket system. If you notice an issue that is not reflected on the status pages, please create a support ticket via support@lobster.de.
Status Pages | Support Ticket |
|---|---|
General state of infrastructure and services | Your specific system issue |
Known incidents affecting multiple customers | Issues specific to your environment |
Scheduled maintenance windows | Change requests for your configuration |
No login required | Tracked and documented |