Lobster provides a public system status page where you can check the current health of the Lobster Cloud infrastructure at any time. The page is available without login and provides real-time information about system availability, planned maintenance, and active incidents.
Status page URL
https://www.lobster-world.com/en/systemstatus/
Tip
Subscribe to this page to receive the latest status updates on Lobster Cloud.
What the status page shows
Information | Description |
|---|---|
Current system status | Real-time health status of the Lobster Cloud infrastructure. |
Planned maintenance | Upcoming scheduled maintenance windows, including OS updates, software patches, and database maintenance. |
Active incidents | Current infrastructure incidents, their severity, and estimated resolution time. |
Incident history | Past incidents with resolution details. |
When to check the status page
Scenario | Recommendation |
|---|---|
You experience unexpected behavior on your system. | Check the status page first to see if there is a known incident or ongoing maintenance. |
Before submitting a support ticket. | If the issue is related to a known incident, Lobster is already working on it. You do not need to submit a separate ticket. |
To plan around maintenance windows. | Review upcoming maintenance windows to schedule your activities accordingly. |
Status page vs. support ticket
The status page provides general infrastructure health information. It does not replace the support ticket system. If you experience an issue that is not reflected on the status page, submit a support ticket to support@lobster.de.
Status page | Support ticket |
|---|---|
General infrastructure health | Your specific system issue |
Known incidents affecting multiple customers | Issues specific to your environment |
Planned maintenance windows | Change requests for your configuration |
No login required | Tracked and documented with SLA |